Contact

Oria Gems is a small operation — the person who replies to you is the same person who grades the stones.

Company details

Direct lines

• Email — dan@oriagems.com
  Best for stone enquiries, extra photographs and order changes.
• Phone / WhatsApp — +86 131 2096 5366
  Monday to Friday, 09:00–18:00 China Standard Time (GMT+8).
• Warehouse and customer service — Room 706, Building 22, Haijinyuan, No. 38 Jinshui East Road, Ninghai County, Ningbo City, Zhejiang Province, China, 315600
  This is where orders are packed, where returns go, and where your emails are answered.
• Cutting workshop — Colombo, Sri Lanka
  Visits by appointment only.

We answer every message within one business day. If you write at the weekend or during a Chinese public holiday, you will hear from us on the next working day.

Send us a note

Use the form below and we will come back to you with real options rather than a follow-up question. Attach a photo if you have one — it is usually faster than describing a setting in words.

Before you write

Including a few details up front means we can answer with real options instead of a follow-up question:

• Loose stones — the gem species, your target carat range, and the shape or cut you have in mind.
• Matched pairs or calibrated lots — the quantity, the exact millimetre size, and whether a tolerance of ±0.2 mm is acceptable.
• Custom cutting — a sketch, a photo, or the dimensions of the setting you are working with.
• Fine jewellery — ring size, metal preference (18K gold, platinum or 925 sterling silver), and your deadline.

Certification and treatment questions

Ask us directly. Every stone ships with our own grading note covering carat weight, dimensions, colour and origin. Laboratory reports from GIA, GRS, Lotus or GIC can be arranged on request before dispatch — tell us before you order, because the stone has to leave for the lab before it can leave for you.

Trade and wholesale

If you are buying for a workshop, a retail counter or a design studio, tell us your business name and the volume you work with and we will send our trade terms. Calibrated parcels, matched pairs and repeatable sizes are what we cut most of.

Shipping and returns

Insured, tracked delivery worldwide, free on orders of $300 or more. The details are on our Shipping & Delivery page, and our Returns & Refunds page covers what happens if a stone is not what you expected.

Follow us

New parcels, workshop footage and the occasional stone that never makes it to the site: TikTok, Instagram, Facebook.