You have 14 days from delivery to return any loose stone or ready-to-ship piece for a full refund of the item price.
What can be returned
- Loose gemstones, in original condition
- Ready-to-ship jewelry, unworn and in its original packaging
- Matched pairs and parcels, with all pieces included
What cannot be returned
- Custom and made-to-size pieces
- Stones that have been set, altered, or damaged
- Items returned after 14 days
- Loose stones without their grading card
How to start a return
- Message us through the contact page within 14 days of delivery.
- We will confirm and send you the return address.
- Ship the item back, insured and tracked. Return shipping is at your cost unless the item was faulty or not as described.
- Once it arrives and is inspected, we refund the item price within 5 business days.
Important: conditions
The stone must be returned in the condition it was sent. Because gemstones can be swapped, we photograph and record the exact dimensions of every stone before dispatch. A returned stone whose measurements do not match our record cannot be refunded.
Please do not remove a stone from its setting, and do not send jewelry back loose in an envelope. Use a padded box.
Faulty or incorrect items
If an item arrives damaged, or is not the stone described, contact us within 48 hours with photographs. We will cover return shipping and refund in full, or replace the item if an equivalent stone is available.
Refund timing
Refunds are issued to the original payment method. Card refunds typically appear within 5 to 10 business days depending on your bank.
Custom orders
Custom settings and made-to-size rings are made specifically for you and cannot be returned. We will always confirm the design, the stone and the size with you in writing before we begin work.